Refund Policy
Last updated 14 November 2026
We want you to be happy with ClariPrompt. This policy explains when you can get your money back.
Subscriptions
- You can cancel at any time from your account. Your plan stays active until the end of the period you paid for.
- If you are not satisfied, ask for a refund within 14 days of your first payment. We refund it in full if you have used fewer than 20 credits in that period.
- Renewal payments are not refunded once the new period has started, except where the law requires it.
Top-ups
- Unused top-up credits can be refunded within 14 days of purchase.
- Partly used top-ups are not refunded.
Service problems
If an outage on our side stopped you using credits you paid for, tell us and we will restore the credits or refund them, whichever you prefer.
Your legal rights
If you live in the EU, UK or another place with a statutory right to withdraw from digital purchases, those rights apply in addition to this policy. When you start using credits straight after buying, you agree that the service starts immediately.
How to ask
Email [email protected] from your account’s email address. Refunds are paid by our merchant of record to your original payment method, usually within 5–10 business days. Refunded credits are removed from your balance.
Contact
[Company legal name], [Registered address]. Email: [email protected].